Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you create an account, purchase credits, or contact our support team, we collect:

• Account information — your name, email address, and password
• Payment information — transaction details, billing records, and for Binance payments, the email address and payment screenshot you submit for verification (we do not store card details — these are handled securely by our payment processor)
• Communications — any messages, support requests, or feedback you send to our team

Information Collected Automatically

When you use PageHox, we automatically collect certain technical information:

• Usage data — pages visited, features used, broadcasts created, and interactions with the dashboard
• Device and browser information — IP address, browser type, operating system, and device identifiers
• Log data — server logs including timestamps, error reports, and performance data
• Cookies and similar technologies — session cookies to keep you logged in and analytics cookies to understand how the platform is used

Information From Facebook and Meta

When you connect your Facebook Page to PageHox, we receive data from Facebook's API, including:

• Your Facebook Page name, Page ID, and profile picture
• Access tokens necessary to send messages on your behalf
• Messenger contact data associated with your Page (PSIDs and conversation metadata)

We only request the Facebook permissions necessary to provide our service. We do not access your personal Facebook profile, your friends list, or any data beyond what is required to operate the broadcasting functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate the PageHox service

• Creating and managing your account
• Processing credit purchases and verifying payments
• Connecting your Facebook Pages and sending broadcasts on your behalf
• Displaying delivery statistics and campaign analytics

To communicate with you

• Sending transactional emails such as account confirmations, payment receipts, trial notifications, and broadcast summaries
• Sending service announcements, security alerts, and policy updates
• Responding to your support requests and inquiries

To improve our platform

• Analyzing usage patterns to identify bugs, improve features, and optimize performance
• Understanding how users interact with broadcasts and the dashboard
• Conducting internal research and development

To protect the platform and its users

• Detecting and preventing fraud, abuse, spam, and policy violations
• Enforcing our Terms and Conditions and Acceptable Use Policy
• Monitoring for suspicious activity and unauthorized access

To comply with legal obligations

• Maintaining records required by applicable Pakistani law
• Responding to lawful requests from government or regulatory authorities

3. How We Share Your Information

PageHox does not sell your personal information to third parties. We only share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate PageHox. These providers only receive the data necessary to perform their specific function and are contractually required to protect your information:

• Database and authentication service provider
• Transactional email delivery provider
• Secure third-party payment processor for card transactions
• Cloudflare — content delivery and DDoS protection
• Meta / Facebook — messaging API integration (data shared as necessary to deliver broadcasts)

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority in Pakistan or any applicable jurisdiction, or if we believe disclosure is necessary to protect the rights, property, or safety of PageHox, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of PageHox Private Limited, your information may be transferred to the acquiring entity. We will notify you via email or a notice on the platform before your data is transferred and becomes subject to a different privacy policy.

With Your Consent

In any other case, we will only share your information with third parties when you have given us explicit consent to do so.

4. Facebook Data and Messenger Contacts

When you use PageHox to send broadcasts, the platform accesses the Messenger contact data (PSIDs) associated with your Facebook Page. This data is used solely to deliver the messages you create.

PageHox does not:

• Store Messenger message content beyond what is necessary for delivery tracking
• Share your audience's contact data with any third party
• Use your Messenger contacts for any purpose other than delivering your broadcasts
• Build advertising profiles from your audience's data

You are responsible for ensuring that your use of your audience's data complies with Meta's policies and any applicable privacy laws.

5. Cookies and Tracking Technologies

PageHox uses cookies and similar tracking technologies to operate and improve the platform.

Types of cookies we use:

• Essential cookies — required for the platform to function, including keeping you logged in and maintaining session security. These cannot be disabled.
• Analytics cookies — help us understand how users interact with the platform so we can improve features and fix issues. These are anonymized where possible.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of PageHox.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the lifetime of your account and for up to 12 months after account deletion
• Payment records are retained for 7 years as required for financial record-keeping
• Broadcast data and delivery logs are retained for 12 months from the date of the broadcast
• Support communications are retained for 2 years

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

PageHox takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Encrypted data transmission using HTTPS/TLS
• Secure password hashing
• Row-level security on our database
• Access controls limiting which team members can access user data
• Regular security reviews and monitoring

While we take data security seriously, no system is completely immune to breaches. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access — You can request a copy of the personal information we hold about you by contacting us at support@pagehox.com.
• Correction — If any of your information is inaccurate or incomplete, you can update it directly in your account settings or by contacting us.
• Deletion — You can request that we delete your account and associated personal data. Note that some data may be retained for legal or legitimate business purposes as described in our Data Retention policy.
• Disconnect Facebook Page — You can disconnect your Facebook Page from PageHox at any time through the dashboard. This will revoke PageHox's access to your Page data.
• Opt out of marketing emails — You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email we send. Transactional emails related to your account cannot be disabled.

To exercise any of these rights, contact us at support@pagehox.com. We will respond to your request within 30 days.

9. Children's Privacy

PageHox is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has created an account, we will promptly delete the account and any associated data.

If you believe a minor has provided us with personal information, please contact us at support@pagehox.com.

10. International Data Transfers

PageHox is based in Pakistan. By using our platform, you acknowledge that your data may be processed and stored in Pakistan and in other countries where our service providers operate, including the United States and the European Union.

We take appropriate steps to ensure that international data transfers are handled securely and in accordance with applicable privacy laws.

11. Third-Party Links

PageHox may contain links to third-party websites, including Facebook and Meta platforms. This Privacy Policy applies only to PageHox. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on the PageHox platform.

The updated Privacy Policy will be effective as of the date indicated at the top of this page. Continued use of PageHox after the effective date constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.